The COVID-19 pandemic has shown us all that readiness for fully remote processes (sales, marketing, product service) is crucial to the future existence of banks. So far, banks have implemented individual elements of a digital bank in their systems. Is there a bank in Poland that is fully digital-ready? During this session we will address a number of challenges related to the implementation of a digital bank, discuss what back office tools are necessary for its implementation and answer the fundamental question of how the bank digitisation relates to the objectives of sustainable development and environmental and social responsibility policies.
Key issues:
- Regulatory challenges in remote customer service using the following examples:
- New customer does not have access to mobile and online banking
- How to securely send attachments?
- No possibility to send active links to remote customers
- Banks in remote sales processes do not have the ability to dynamically plug in a selected identity confirmation method per process
- How can a fully digital sales process be implemented? Convenient electronic signature and KYC tools to support the digital process
- ECM – implementation of a central repository as the bank’s digital focal point
- How to securely and legally deliver and obtain documentation from a bank customer? Durable media as a universal tool to support digitisation and not just a regulatory requirement
- Secure archiving of investment client communications in compliance with MIFID2
- Data – the future of data storage and analytics. Cloud or on-premise?
- Green bank – what are the challenges in terms of the ESG and SDG requirements?
- Sustainable Development Goals (SDGs) and the role of bank digitalization
