Before the COVID-19 pandemic outbreak, banks had already embarked on a digital transformation in the area of lending. This transformation was not only dictated by cost optimisation, but also driven by the needs of customers who expected a trusted, understandable, simple Facebook-integrated service.

During our panel, we will cover issues such as:

• Is the digitalization of the lending process needed? What is its significance for particular segments?
• What are the key aspects of the lending process for each of the segments? What factors should be taken into consideration as far as the digitalization process is concerned?
• How to approach the end-to-end lending process transformation? How to initiate such a process?
• What are the biggest challenges of such transformation? Who needs to be engaged in the process and what are the potential costs to be borne by a company?