NPS: how satisfied are Polish consumers with their banks compared to other European markets?
Digitalisation: are banks in Poland still more digital than their European counterparts? How does their digital offering match customer expectations?
Fintechs: how often and why bank customers in Poland choose fintechs? What can banks learn from them?
Are banks in Poland oriented towards customer relationship or profitability? How will they behave when faced with relatively high interest rates and over-liquidity in the sector?
